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Terms & Conditions

Purchase Information

Order Confirmation

All sucessful online orders will received a system generated " order Confirmation " and " payment successful " email verification.

Order will normally be processed later within 1 business day after . All order are subject to stock's availablity . If some or all products that you order are custom made or unavailable , your advice for partial delivery or adjustment of order will be solve within 3 business days.

Order Tracking

Order status may be track online or off-line. We allowed customer direct call our representative for shipment enquiry with order number.

Order Alteration and Cancellation

Once payment successful , no cancellation and alteration can be requested from customer , unless to our unavailability of goods, or our inability to deliver the goods within the agree time frame, full amount paid will be refunded .

Order exchange and returnable

All our products, once sold, are non- returnable and non - refundable. Return and exchange will only be allowed for items with manufacturer's defect. All return must be earlier notify within 3 days of receipt of your order and be sent back to us within 7 days of receipt of your order. All returns must be accompanied by the original packaging with all the merchandise tags attached and in the resellable condition. Returns may subject to restocking fees of 10% . No refund to be issue without a return acknowledgement notice. Delivery and shipping charges are not refundable. Shoprezz reserves the right to refuse a return or exchange of any item that does not meet the above requirements.